Case -> system -> decision
Automate business processes
Fewer unanswered customer requests. Less searching through documents. Less manual task retyping.
- delivery
- 3-6 weeks
- from selected workflow step to working process
- start
- Short call
- first we check business sense, scope and risk
- proof
- 3 systems
- webchat, Q&A and hotel heating
Where the company loses time
We start with three places: webchat inquiries, company knowledge and the first manual step worth automating.
01Website inquiries wait too long for a reply
Lead Response Management research shows that after 30 minutes the chance of qualifying a lead drops 21x compared with 5 minutes. Webchat captures the topic before a manual offer.
metric Time to first response, number of topics captured before the offer
02Price lists and procedures are scattered across files
A knowledge base answers with a source link and shows the current material.
metric Time to find an answer, number of team questions per day
03Nobody knows which manual step to automate first
A short diagnosis selects one step, its cost and the first test to launch.
metric Hours of work saved per month
Concrete systems instead of endless calls
audit
We select one step to test
First we check where manual work really consumes time or blocks sales.
One selected step, cost, risk and a decision: build it, postpone it or simplify it.
knowledge
The knowledge base cites its source
The team asks about a price, procedure or offer. The answer returns with a link to the material.
Price lists, procedures and offers in one place; the answer returns with a source link.
webchat
Webchat captures context before an offer
A website visitor describes the case, and a person receives context for the first reply.
Webchat collects questions, saves the findings and hands difficult cases to a person.
Public systems: webchat, Q&A and hotel heating
This page does not pretend to be an agency portfolio. It shows working systems and products close to what the buyer is purchasing.
First-contact webchat on sterujhotelem.pl
Webchat that qualifies cases
A webchat inquiry becomes an ordered case summary for a person.
See the case pathPublic Q&A product botradzi.pl
Question base with visible sources
A source link shows what the answer is based on.
Open the live demoIoT product sterujhotelem.pl
Hotel heating under control
The hotel sees room signals and can limit heating losses.
Open the productOne accountable partner, shorter path to implementation
01
We choose the process
First we point to one step, its cost, data, risk and the condition for a sensible test.
02
We build a working flow
A small system is built: webchat, knowledge base or task handoff on real cases.
03
We measure the result and scale
After launch we check time, handled cases and the decision: scale, improve or stop.
software house
PLN 80-150k / 4 months
A good choice for large systems, many integrations and a full process rebuild.
Damian / DSGroup
PLN 15-40k / 3-6 weeks
A fast test of one process: cost, data, risk and a working flow.
Pricing without hiding the range
Not every process is worth automating. The first step is a diagnosis: cost, data, risk and a decision.
Process audit
from PLN 3,000 · 1 day
One selected step, cost, risk and a written recommendation: build, postpone or simplify.
Knowledge base with sources
from PLN 15,000 · 3 weeks
Price lists, procedures and offers in one place; the answer returns with a source link.
Webchat that qualifies cases
from PLN 20,000 · 4 weeks
Webchat collects questions, saves findings and hands difficult cases to a person.
When this makes sense
- How does cooperation with DSGroup start?
- With a 30-minute diagnostic call where we select one process, its cost, data, risk and the decision: build, postpone or simplify.
- How long does an AI automation implementation take?
- The typical DSGroup scope is 3-6 weeks from audit to a working process, if data sources and company-side decisions are available.
- How is DSGroup different from a software house?
- DSGroup does not replace a large software house for a full system rebuild. It helps quickly test one costly process before a bigger project.
Start with a short call
After a short diagnosis you know whether automation makes sense now, later or not at all.